Terms of service

Terms of Service

Welcome to tancense! The terms “we”, “us” and “our” refer to tancense. We operate this store and website and provide all related services, content, features, tools, and products (collectively, the “Services”) through Shopify’s platform.

Please read these Terms of Service carefully, as they explain your legal rights and responsibilities, including warranty disclaimers, liability limitations, and more. By using our Services, you agree to these Terms and our [Privacy Policy]. If you do not agree, please do not use the Services.

1. Access and Account

By using the Services, you confirm that you are at least the age of majority in your jurisdiction and that you authorize any minors in your care to use the Services via your devices or accounts.

To place an order or browse our store, you may need to provide personal information (e.g., email, shipping address, billing details). You represent that all information is accurate and complete and that you have the authority to provide it.

You are responsible for safeguarding your account login and for all activity under your account. You may not transfer or assign your account to others.

2. Product Description

We strive to display our incense, incense holders, and related accessories accurately. However, colors, grain patterns, or materials may appear differently due to your device settings or natural variations.

We do not guarantee that products will meet your expectations or appear exactly as they do online. Descriptions, pricing, and availability are subject to change without notice. We reserve the right to limit quantities or discontinue products at our discretion.

3. Orders

Placing an order constitutes an offer to purchase. tancense reserves the right to accept or reject any order at our discretion. Orders are only confirmed after payment is received and accepted by us.

Please double-check your order before submission. Some orders may not be canceled after confirmation. If we cancel or modify an order, we will try to notify you using the contact information you provided.

Returns and exchanges are only accepted according to our [Return Policy]. You agree to purchase items solely for personal, non-commercial use.

4. Prices and Payment

Prices, discounts, and promotions may change at any time. The final price at checkout applies unless stated otherwise and may not include shipping, taxes, or customs fees.

Please provide accurate and up-to-date payment information. By placing an order, you confirm that:

  • The payment method is valid and authorized.

  • You are responsible for all charges, including shipping and taxes.

5. Shipping and Delivery

Delivery times are estimates and not guaranteed. We are not responsible for delays due to carriers, customs, or unforeseen events. Risk of loss passes to you upon shipment.

6. Intellectual Property

All content on the Services (including logos, text, images, product designs, video, layouts, etc.) is owned by tancense or its licensors and protected by law.

You may only use the Services for personal, non-commercial purposes. You may not copy, modify, or reuse any content without written consent.

Unauthorized use of tancense or Shopify trademarks is strictly prohibited.

7. Third-Party Tools

Some tools or features may be provided by third parties. These are offered “as-is” without warranty. Use them at your own discretion, and review the third-party’s terms before using.

8. Third-Party Links

We may link to third-party websites. We are not responsible for their content or services. You use them at your own risk. Please review their policies before making purchases or providing personal information.

9. Relationship with Shopify

tancense is powered by Shopify. However, any transactions or issues related to products or services are solely between you and tancense. Shopify is not responsible for your purchase or experience with us.

10. Privacy Policy

Your personal data is governed by our [Privacy Policy] and Shopify’s privacy practices. As the platform host, Shopify may collect and process your data to improve its services. Please review both policies to understand how your information is used.

11. Feedback

If you provide us with any feedback, suggestions, reviews, or content (“Feedback”), you grant tancense a perpetual, royalty-free license to use and display it for any purpose, including commercial.

You represent that:

  • You own or have rights to the Feedback.

  • You disclosed any incentives.

  • Your content complies with applicable laws.

We may remove Feedback we find offensive, unlawful, or infringing without notice.

12. Errors and Corrections

Occasionally, our website may contain errors related to pricing, descriptions, or availability. We reserve the right to correct any errors and cancel orders at our discretion without prior notice.

13. Prohibited Conduct

You agree not to use the Services for:

  • Illegal or malicious purposes

  • Violating laws or third-party rights

  • Spamming, phishing, hacking, scraping

  • Distributing malware

  • Impersonating others

  • Harassing or abusing others

  • Disrupting the Services

Violations may result in account termination without notice.

14. Termination

We may terminate your access at any time, for any reason, without notice. All obligations due before termination still apply. Relevant sections of this agreement will survive termination.

15. Disclaimer of Warranties

All content and products are provided “as is” without warranties of any kind. We do not guarantee that the Services will be secure, uninterrupted, or error-free.

This disclaimer may not apply in jurisdictions where such exclusions are not allowed.

16. Limitation of Liability

To the maximum extent permitted by law, tancense and its affiliates shall not be liable for any direct or indirect damages, including loss of profits, data, or product use, even if we were advised of the possibility.

17. Indemnification

You agree to indemnify tancense, Shopify, and affiliates from any third-party claims arising from your use of the Services, including legal fees.

18. Severability

If any provision is found to be unenforceable, it shall not affect the validity of the remaining provisions.

19. Waiver & Entire Agreement

Failure to enforce a provision does not waive our right to do so later. These Terms, along with our policies, constitute the entire agreement between you and us.

20. Assignment

You may not assign your rights under these Terms without our written consent. We may transfer our rights without prior notice.

21. Governing Law

These Terms are governed by the laws and courts of the jurisdiction in which tancense is registered.

22. Headings

Section titles are for convenience only and do not affect interpretation.

23. Changes to Terms

We may update these Terms at any time. Major updates will be notified as required by law. Continued use of the Services constitutes your acceptance of the changes.

24. Contact Information

If you have questions about these Terms, please contact us at:

Business Name: tancense
Email: tancense@gmail.com