Privacy policy

Privacy Policy — tancense

Last updated: August 10, 2025

tancense operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). tancense is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.

  • Automatically through the Services from your device when you use our products, visit our websites, or through cookies and similar technologies.

  • From our service providers, including those engaged to enable certain technology or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  1. Provide, Tailor, and Improve the Services – Including fulfilling orders, processing payments, managing your account, arranging shipping, processing returns/exchanges, and personalizing your shopping experience (e.g., recommending incense or accessories based on prior purchases).

  2. Marketing and Advertising – Including sending promotional emails, SMS, or postal mail, and showing you relevant ads on our website or others.

  3. Security and Fraud Prevention – Including account authentication, fraud detection, and ensuring a secure shopping experience.

  4. Communicating with You – Including responding to inquiries and providing customer support.

  5. Legal Reasons – Including complying with applicable laws or responding to legal requests.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors, and service providers (e.g., IT, payment processing, fulfillment, shipping).

  • With business and marketing partners for advertising purposes.

  • With your consent or direction (e.g., shipping carriers, social media integrations).

  • With affiliates or within our corporate group.

  • As part of a business transaction, legal process, or to protect rights and safety.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. To learn more, see the Shopify Consumer Privacy Policy or exercise your rights via the Shopify Privacy Portal.

Third Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal information.

Children’s Data

The Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect data from children. If you believe we have, contact us to request deletion.

Security and Retention of Your Information

We implement reasonable security measures but cannot guarantee absolute security. We retain your personal information as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have rights such as:

  • Access / Know

  • Delete

  • Correct

  • Portability

  • Manage communication preferences

You may exercise these rights where indicated on the Services or by contacting us at tancense@gmail.com. We may need to verify your identity before processing your request.

Complaints

If you have complaints about how we process your data, contact us. You may also have the right to appeal or complain to your local data protection authority.

International Transfers

We may transfer, store, and process your information outside your country. Where required, we use approved transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted here with an updated “Last updated” date, and notices will be provided as required by law.

Contact

If you have questions about this Privacy Policy or your data, contact us at:
📧 tancense@gmail.com
📍 Sydney, NSW, 2000, AU